FAQ

1. How do I pay? 

We use Paypal to collect payment, you can also use credit card or debit card when you check out.

2. How long does it take you to ship? 

Please allow us 3-5 business days to process your order. Once processed, 

we will send shipping confirmation through email.

all orders able to track.(track your order)

Kindly note that our special order custom pieces do take 2weeks to ship out. This time frame is only an estimate,they may arrive sooner or a few days later. 

CHECK ESTIMATED DELIVERY TIME, PLEASE CLICK HERE

3. Why was my order canceled? 

• Any suspicious orders will be canceled.Shipping and billing address must match. 
• We will email you if the item sold out
• We will email you if there is a delay in replenishment of your item(s)

4. Lost or stolen package? 

The Kyra Jewels is not responsible for any stolen or lost packages. All sales are on an Incoterms CPT basis- which means

that The Kyra Jewels is responsible for the product until we hand it over to the carrier. 

5. Can I cancel my order?  

Any Cancellations please notify us within a 24 hour span, After 24 hours we can NOT cancel your order.

6. Can I exchange or return my items?

• Due to sanitary reasons, we do not accept exchanges or returns all sales are final.
• Unless you received unperfection items, please be ready to show some pictures, and contact us

7. Is your jewelry sterling silver?

Majority of them yes, please read description on products' page.

8,Are they real Diamond?

They are not real diamond, we use high quality simulated cubic zirconia.

9,How do you know your ring size?

Please refer to size guide on our website. 

10,Can you wear these to take shower or swim?

Yes, You can. they are all water resistant and tarnish free.

however,we suggest to take them off so your jewelry can last longer.

11,How can i track my order?

please track your order on our website, click here.